Medical Confidentiality with Pet Insurance

[Joanne ~ Spud*]

I'm sure my situation is a fluke, but I'll let you know what happened just in case this happens to you or to urge you and your spouse to keep you information straight and corrected. 

Last week I called PetPlan because I had not heard from the regarding Spud's Insurance renewal. 

I had received PetPlans periodic newsletters, but no policy renewal.   The call operator told me, I was not the policy holder of Spud's account, therefore I could not make any changes, or inquire anything about the policy.  I was not on the account.  "Your husband will have to call us, make any changes, etc"

WHAAAAAAAAT?

I stopped fighting her and asked if I could just be told if the policy was near expiration? She told me no! No as in, " The policy is not about to expire"

I said I am sure the policy is close but can you tell me if it is due this week? Again, "NO"

I don't answer 800-numbers on my cell phone.  With Apple's iPhone upgrades I am no longer told I have pending voice mail, so I rarely check.  Today  I was shocked to find out, my  F.J.'s policy had expired on January 28th and they left me a few voice mails Friday and Saturday.

Typically they they just renew your account, but my credit card was hacked last February, so I was issued a new card and number.

Sorry-it is one complicated issue after another that made this all fail.

So, they have MY phone number ( not F.J.),  they had MY credit card name and number, not F.J., they have MY email, not F.J., but could not give me any information. 

So I totally did not follow-up as I just thought I would wait for the renewal email.  They claimed it went to email but I never received the email  They also could not tell me what that email address was.  So, I get a newsletter but no policy renewal?   I'll have to correct all that too.  My husband has to now call them to tell them the wife is allowed to inquire about her dog. Actually, a written FAX is in order. Ugh

Of course, they did take my $256.00 by credit card.  So, I can pay them, but I may not inquire about any information about my dog, F.J.'s Dog

PAID

 So, FYI, be sure your name and number are on the account if YOU are the one who will be doing any paperwork on the DOG.  It appears, dogs have confidential medical information now also.

[Joanne ~ Spud*]

I get email notifications but no longer voice mail notifications. I have to go into  voice mail myself and call my own number.   I did check my settings. My problem may be, I have an older iPhone 3.  During one of the upgrades, I lost this feature. 

It used to look like this

 I no longer get the symbols on the icons.  I would really love an upgrade to a newer version of iPhone.  Someday.  Love my phone