Major Dog, Cat food problem

[Nicky, Riley & Boris]

Last week I ordered Acana Grasslands for Riley and Orijen Puppy food for Boris as I am going  to start transitioning him to Orijen next week.  I started feeding Riley the Acana three days ago and of course Boris loves it too so I started to add a little of it to his food as he was refusing his own.  Both boys have been eating really well but Riley has had gas. I thought it was due to him eating Boris's food when he got the chance and this morning Boris was a little constipated.  I thought this was due to him not drinking enough water.  This evening I decided to re-check the amounts on the back of the wrapping just to double check on amounts for Riley and lo and behold I see that it's not dog food at all but CAT food....I should have been alerted as the pieces are smaller than usual but for some reason I didn't notice.  I checked my order and it was definitely for Dog food.  The packaging is exactly the same the only difference is the small symbol of a picture of a cat!!!.  So now I have just emailed the internet shop and left a voice message.  What damage is being done to my boys? I can stop Boris having any but I don't have an alternative for Riley until the company call me in the morning and hopefully send a courier with Dog food!

[Hazel & Chester Wayte]

I got some feedback from Champion- Looks like they are going to revamp their Packaging.

"Good Afternoon Hazel,
I appreciate the time you have taken to share your feedback.

The good news is that our Marketing team is looking into re-vamping the design of the packaging. From concept to reality is a slow process, but we are hoping to make the bags stand out from each other.

I will gladly pass on this information as well. Thanks again for letting us know.

 

Have a fantastic day,

 

Angela

Customer Care"

Champion Petfoods LP

[Karen, Jasper and Jackdoodle]

You would think the easiest thing would be what many of the other companies do, put a big picture of a dog on the dog food formulas and a cat on the cat food formulas. It might not win any prizes for grahpic design, but it would make everyone's life a little easier.

[Nicky, Riley & Boris]

Thats great news.