How's This for Customer Service?

[Discussing Labradoodles & Goldendoodles]

I love ordering from Jason at www.wildchewz.com!!! He is so good about responding to emails and educating me on what type of chews Hattie needs. He is replacing her last antler free of charge without me even asking! Great customer service!!! The antler in picture is $20.

 

 

> Subject: A new antler for Hattie
> From: [e-mail]
> Date: Sat, 7 Jul 2012 19:59:23 -0500
> To: [e-mail]
> 
> 
> 
> Hi Jason,
> It is time for a new antler for Hattie. The time before last the antler was dark colored on the exterior-bluish black and had blood in it. You will remember we emailed about it. The one I ordered after that was white and very dry and brittle. Hattie did chew it some but I took it away because pieces kept breaking off. I will order another if you can assure me you will find her a fresh one again. I know you said it was not possible to tell if it had blood in it but I would think it is obvious if it dried out. Do you have any with the felt still on?
> 
> Let me know and I will place my order.
> As always thank you for your personal service!
> Hattie has now graduated and is a certified therapy dog!
> 
> Sandy and Hattie
> [e-mail]

 

Hi Sandy, 
The ones with velvet (felt) can only be obtained by killed animals and and are very soft so we don't buy them.  Because you have ordered from us a bunch and had problems with the last antler I am going to send you a replacement at no charge.  Last time you ordered a whitetail antler but I am going to send you a mule deer antler, I have been cutting some lately and found they have more blood inside than the whitetail.  Hattie might be getting too strong to chew deer antlers and it might be time to try out a elk antler.  Deer antlers are generally softer than the elk and with stronger chewing dogs they do not last as long and can break apart.  Give the mule deer antler a try and see if it works better for her.  
 
Thanks
Jason Preston
Double E Pet Products LLC
 

[Karen, Jasper and Jackdoodle]

That's great customer service, but Jason is mistaken about elk antlers being harder than deer antlers. The opposite is true, from what I have read.

[Lisa, Daisy & Dexter]

This is a rare thing for sure.

I use Antler Pantry, they are equally as helpful and they even taped coins to a thank you card as I overpaid the shipping by $.37

[Karen, Jasper and Jackdoodle]

I was thinking that too, lol. I've been trying to find some factual info, but I'm seeing so many contradictions. I had also read that moose antlers were the softest, and now I'm seeing one site that claims those are the hardest. I'm now thoroughly confused.

[Elizabeth, Bailey & Bruin]

Since it seems that elk is harder than deer, no wonder Bailey is taking forever to chew her antler up.  I bought her an elk antler when she was a puppy and she still has it.  She has only made a small dent in the end and I bought it for her about 9 months ago....

[Jennifer and Jack]

Yay for great customer service!
I don't know what is harder but Jack and Molly love the vanilla infused antlers from Kemp's doodle store!

[Gail and Bailey]

I will have to get one of those!  Years ago (before I knew how bad rawhide was) I could get wonderful smelling vanilla rawhide bones and my dogs always smelled so good after chewing on them.  I would love to smell that again!

[Jennifer and Jack]

Gail they smell so good when they are chewing on it!

[Kaytlin and Cooper]

That looks like a really big antler - great value for $20. Here in Canada you would get 1 inch by 6 inch piece for that price, and thats a good deal, you can pay way more for one

[Linda, Charlie Brown and Beau]

I have not ordered antlers for Charlie - somewhere I read there is a concern about the antlers causing teeth to break.  Anyone had experience with that??

[Linda, Charlie Brown and Beau]

I think I will give it a try.  thanks.

[Becka]

Sandy, this is a great story, but for the sake of safety and privacy, I would suggest that you remove your address from the original post.

[F, Calla & Luca]

Luca had a bath and haircut today. One dog at a time : ) But since I am an equal opportunity treat giver they each received an antler. I ordered them a while back so I have no clue what kind I ordered. but they loved getting a fresh one.