I think a number of you will find this exchange interesting (I took Breeders' names out) - start at the bottom and read to the top of the chain
Hi Breeder– thanks for the response. No way are we returning him – we love him and he is part of our family now. I wanted you to be aware so that you do what you can on your end to make sure your breeding dogs do not themselves have bad hips and for you to check Ollie’s parents specifically.
Re: how we discovered it: I noticed that he limps when he gets tired when we walk. Also – he has never jumped up on anyone – a plus – but very unusual in a puppy. He also has trouble with stairs and jumping into cars. Finally – he bunny hops when he plays which is a sign as well. We had him x-rayed on Monday when he was getting neutered and the vet confirmed that he has severe dysplasia on the left side. We are going to take Ollie to see an ortho surgeon next week to discuss the options but from what I understand he will likely have an osteotomy or a total hip replacement.
Fortunately – we got pet insurance and much of it will be covered. Our deductible on the insurance is $150 and then we pay 10% of all future services for the hip. Thus, I think as gesture of good faith, it would be nice if you would refund us $150 for the deductible but that is entirely up to you. We adore Ollie and will do whatever we can do make sure he lives a long healthy and active life. Thanks. Stacey
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From: Breeder
Sent: Friday, October 30, 2009 12:21 PM
To: Wolf, Stacey
Subject: Re: Oliver
Hi Stacey!!!!!
I"m so sorry that I'm so long in responding! We had a huge costume party here last night for our sons 10th birthday and I have been swarmed! _______told me someone called about a puppy but I thought he meant wanting one of the upcoming ones so I didnt' check msgs until after the party. I'm just reading your email and I'm soooooo sorry!!!!!! How did u find out he had this?? Wow.. that's really young to be getting it but from what I read it's a good thing u caught it young! It's better prognosis if you do than when they're older. I sure hope they can do something for him! Please keep in touch with his progress.
Did you get a guarantee from us? Our guarantee says we will pay 1/2 the money back and u return the puppy to us with 2 different written reports from two different vets. I'm sure you can understand why we do this. Hip dysplasia skips generations so often. We were planning on getting them tested but it's an hour away and that vet is the only one that does it anywhere in our area, that we know of, and is swarmed. We are waiting for them to have an opening. Some people tell us that there's still no guarantees with that because even if mom and dad have great hips it dosnt' mean their parents did. In the same litter.. u can have puppies with great hips and some without. I guess it's like children. There are no guarantees. But we will be more than happy to fulfil our guarantee. If u want to return him we will be sure he gets the best treatment available.
Please let me hear back exactly what the treatments are and what type of surgery, etc... _____and I are soo concerned for him :( We hate so bad to hear this. These guys grow under our care and we love them incredibly. Thanks for letting me know and I look forward to hearing back from you. We'd love to see pictures of him too when u get the chance!
Take care,
Breeder
On Tue, Oct 27, 2009 at 3:05 PM, Wolf, Stacey wrote:
Hello – I have left two messages in the last week on your home voice mail but have not received a return phone call. I was calling to let you know that Ollie has hip dysplasia on the left side and is going to need significant treatment and surgery. He is a wonderful dog and we adore him but are very sad that he is going to have to go thru all of this. We wanted you to be aware so that you can make sure your parent dogs get their hips tested so that if this is genetic – you no longer breed those dogs so as to save other families and dogs from having to go thru with this. We would like you to consider refunding some or all of what we paid you for Ollie so that we can use it toward his soon-to-be significant medical expenses. Please respond to this email. Thank you. Stacey