She did what????? Yet another (long..sorry) groomer story...

[Ronna, Murphy & Wilson]

Yes, I know, I have the worst groomer luck in the world.  Luckily this time it is not about the haircut itself...So after Murphy's dreaded Schnauzer/flying monkey cut last June I finally found a groomer I like. I started using her last August when Wilson came home.  We have had great results with the exception of the shock of Wilson's first shave down last month and even his Steven Tyler haircut just seemed to fit his personality and I ended up loving it.

The groomer is a mobile groomer and she comes once a month...been coming for 11 months now.  I am never home when she arrives, I just leave her the key to my house, a blank check and a note about what the boys need.

The boys had an appointment this afternoon and Wilson was going to get a feather put in his hair just to perfect his Steven Tyler impersonation.  I always tell the groomer to call my office if she has any questions as I have a dumb phone with no cell reception in my office.  Appointment was at 2:00..no calls.  Perfect.  For some reason I decided to leave early today and when I was walking to my car a text came through.....sorry can't do Wilson's feather, I can't find the tool.  I reply darn it, and ask if she can come by and do it when she finds her tool.   She replys no problem, she will buy new tool.  It does cross my mind for a split second that it is weird she is having this text exchange with me while she is grooming my dog but hey maybe she has a smart phone and isn't punching keys like I am.

Soooo....I get home and notice she has a new grooming mobile.  Good for her, business is growing.  So I send her another text just to let her know that I just pulled in to the garage because I didn't want to startle her.

Her reply is "Actually I am not there, my other groomer is there."

WHAT???????  Maybe I am over-reacting but here are my issues at this point:

She has never had another groomer....no other groomer on her website......never told me about another groomer...has been texting me today while other groomer was at my house  and never mentioned the other groomer...as I am usually not home am pretty sure she was never going to mention the other groomer...So...I left a key under my doormat, a blank check on my dresser, and the care of my doodles in the hands of someone I have trusted for 11 months and it never occurs to her that I may have a problem with some stranger being in my house?????  WTF????

Then...strange groomer comes in with Murphy, I scared her to death as she didn't see me come in.  She thinks she has just groomed Wilson but it was Murph....you know, the little one with the nametag that spells Murphy.  And then I notice the blood all over my wood floors.  Murphy's foot is pouring blood....cut the quick of his toenail.  Got that cleared up, he was fine.  But what if I had come home to blood allover my floor?  I would have had a heart attack.

I haven't yet made the phone call to my Groomer.  Waiting until I become rational. 

The only good thing is Wilson looks beautiful and Murphy's cut doesn't suck.

Am I over reacting?

 

[Ronna, Murphy & Wilson]

I keep trying to talk Webber and Seda's mom into grooming them but so far no luck...LOL.

[Ronna, Murphy & Wilson]

Pictures as promised to Karen and Linda.

[Bonnie and Kona]

I'm glad that they look so adorable even if the groomer was just awful in attitude. Wilson is just so funny I could kiss that face and Murphy is a love bug for sure.

[Karen, Jasper and Jackdoodle]

Those doodles are so cute, it wouldn't matter what kind of cuts they had!

[Ronna, Murphy & Wilson]

Thank you Karen:)  I love them so much!

[Jarka, Monty & Auggie]

Karen is totally right. Both doods are just too cute for words. That Steven Tyler look is just priceless on Wilson and Murph's big eyes are to die for. It still does not excuse what the groomer did, especially that she did not admit her fault. Finding a good groomer is VERY hard. I suck at arguing. I would probably just make sure it's the groomer who will be coming to the house, not the assistant. But then again, it's not fair since the assistant did a pretty good job. I don't know.

[Bonne Bouche]

I LOVE wilson's face!! I love Murph, too, but Wilson is SOOO beautiful!

btw, crazy overall story here! YiKES!

[Ronna, Murphy & Wilson]

Thank you Carla.  I think he is beautiful too :)

[Becka]

Ugh--I hate when people won't just own their mistakes. Of course the scheduler didn't tell you, because obviously this isn't something you would agree to. Which it sounds like she probably already knew and that's why she kept the whole thing from you. I know it sucks to have to find another groomer but this woman absolutely doesn't deserve your business any more. (even though the dogs look great--especially Wilson with his mop top and muppet face!)

[piffy]

The first thing I would do is change all the locks the key worked!  Don't think about it.   You gave a blank check to .....  Now I would watch my account to make sure there is no funny business, or close the account.  Pain where you sit I know.   You had some one you didn't know enter you home with out your permission.  Regarding paying for services, if you were happy with how the dog were done than pay the groomer.  If not ask for a refund listing reasons why you are unhappy.  The blood on the floor is a concern. Blaming the scheduler, I blame the President of what ever company I do business with if there is a problem.   Since the groomer didn't own up to this I would fire them, and give them a reason.  you next mobile groomer ( I  am sure your have another)  Try to arrange schedule when you are home.  Or can they take the dogs from yard? and invoice you?

[Heather & Brinkley]

I'd be totally ticked. My parents had someone come clean their house. And the company did the same thing...sent over a sub without telling them. The sub stole the key, made a copy and would come back when my parents were gone to steal my Dad's pain meds that were leftover from hip replacement surgery. My parents noticed small things being moved but they thought it was them. Then my mom hid things and came back to a closet that was totally torn apart, that was done in obvious desperation when the person became frantic after not being able to find the meds. My parents finally realized who it was when my dad saw someone pull out the driveway right as he rounded the corner to come home. They changed the locks and haven't had an issue since but really very scary.

[Ronna, Murphy & Wilson]

OMD! Heather that is terrifying!