Labradoodle & Goldendoodle Forum
What would you do?
I planned to take my beloved Keera for a “day at the spa” (groomer) since the new puppies are 8 weeks old and I felt she really need to be cleaned up better than I can do at home after caring for 5 puppies all this time. When I made the appt about two weeks ago the owner of salon said she wanted to see the puppies so I took one of the puppies “Beauty” with me to drop off Keera..
This groomer has been in business around the corner from my home for years... I live on a lake and lake people kind of support each others businesses... I had never taken Keera there before and my regular groomer said they wouldn’t groom her until her milk was all dried up, but this lake side groomer said she would do it without any issue at all..
So here is how my day started: appointment was for 8am.. I arrived with Keera and one of the puppies. I was the first one there and we started talking and showing off the puppy in the lobby area. I was filling out paper work.. The groomer has two employees and they had two dogs which belonged to either the owner of the salon or employees behind this lobby area I’m not sure which at this point... One of the employee said “my puppy (30 lbs) wants to see your puppy, Can he?” I responded with a sure.. 30 seconds later.. all HELL broke loose.. Her dog bite the puppy in the mussel!!!
My puppy was screamed and running under the groomers tables and I was trying to get her and she was running around just screaming and bleeding.. I finally got her and she was bleeding from the nostrils and inside her mouth. I asked for a sink and all three of them came and helped me. I was holding this baby in the sink and still she was screaming and they helped me spray her mussel off and get the bleeding stopped. This entire time they are saying how sorry they are and they will cover the vet costs.. They also said that dog had all its shots and so on. I explained I thought they should rethink about having that dog around customers dogs... I asked for phone and called home.. I told my son to be outside and that I would need his help.. They gave me a towel and I wrapped the puppy up ran home grabbed my son and went strait to the vet..
The puppy has two puncture wounds but she will be okay and we are keeping her and antibiotics just in case.. The vet cleaned it really good and so on..
Get this... I had left Keera there to get groomed and I fully expected them to offer me a discount or some thing... My vet called them and they said they would bring by a check to cover the cost of the vet bill before 5pm today..
At noon they called and say Keera is ready.. I go over and I’m still thinking they are going to take a check to the animal hospital before 5pm.. They had Keera running around the salon and their dogs were caged.. But other owners dogs were loose in the salon... They present me with a bill and asked if still had my coupon I mentioned this morning.. I was in shock!! I paid their bill and left.
A few hours later the vet called and they had not shown up to cover the bill.. I tried to call them and they didn’t answer... I drove over there and they were “closed”.. I told the vet not to worry I would cover it...
I called the police to make a report but they came out and said it was a civil matter I would have to take her to court.. What if this had been someones child? Instead of my puppy?
Okay doodle lovers chime in... what do I do now.
This groomer has been in business around the corner from my home for years... I live on a lake and lake people kind of support each others businesses... I had never taken Keera there before and my regular groomer said they wouldn’t groom her until her milk was all dried up, but this lake side groomer said she would do it without any issue at all..
So here is how my day started: appointment was for 8am.. I arrived with Keera and one of the puppies. I was the first one there and we started talking and showing off the puppy in the lobby area. I was filling out paper work.. The groomer has two employees and they had two dogs which belonged to either the owner of the salon or employees behind this lobby area I’m not sure which at this point... One of the employee said “my puppy (30 lbs) wants to see your puppy, Can he?” I responded with a sure.. 30 seconds later.. all HELL broke loose.. Her dog bite the puppy in the mussel!!!
My puppy was screamed and running under the groomers tables and I was trying to get her and she was running around just screaming and bleeding.. I finally got her and she was bleeding from the nostrils and inside her mouth. I asked for a sink and all three of them came and helped me. I was holding this baby in the sink and still she was screaming and they helped me spray her mussel off and get the bleeding stopped. This entire time they are saying how sorry they are and they will cover the vet costs.. They also said that dog had all its shots and so on. I explained I thought they should rethink about having that dog around customers dogs... I asked for phone and called home.. I told my son to be outside and that I would need his help.. They gave me a towel and I wrapped the puppy up ran home grabbed my son and went strait to the vet..
The puppy has two puncture wounds but she will be okay and we are keeping her and antibiotics just in case.. The vet cleaned it really good and so on..
Get this... I had left Keera there to get groomed and I fully expected them to offer me a discount or some thing... My vet called them and they said they would bring by a check to cover the cost of the vet bill before 5pm today..
At noon they called and say Keera is ready.. I go over and I’m still thinking they are going to take a check to the animal hospital before 5pm.. They had Keera running around the salon and their dogs were caged.. But other owners dogs were loose in the salon... They present me with a bill and asked if still had my coupon I mentioned this morning.. I was in shock!! I paid their bill and left.
A few hours later the vet called and they had not shown up to cover the bill.. I tried to call them and they didn’t answer... I drove over there and they were “closed”.. I told the vet not to worry I would cover it...
I called the police to make a report but they came out and said it was a civil matter I would have to take her to court.. What if this had been someones child? Instead of my puppy?
Okay doodle lovers chime in... what do I do now.
Replies to This Discussion
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Permalink Reply by Karen & Lucy on
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WOW, 1st. I don't think I would of left Keera there. I would of gathered her up too and got out of there. I would try and contact her again in the morning ( go over personally ) and if you do not get a check off her or she is not there I would definately contact your lawyer. How old is the puppy?
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Permalink Reply by Keera's Mom on
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I just wanted you to see how wonderful this puppy is doing.. Please go to my page and go down to the photo slide show the first 17 pictures are of the puppy who was bitten at the groomers. Isn’t she a beauty... actually that is kind of her name right now "Beauty".
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The puppy is doing fine... she seems a little sleepy but the vet gave her a shot of pain killers and meds.. she did eat and everything... I on the other hand am beside myself... I love them so much.. to see them hurting makes me sick...
If I had to do it over again I would have taken Keera out of there but I was not thinking clear.. Puppy to the vet was on my mind.... I have already called everyone I know on the lake and everyone seems shocked to her that this would happen at her shop... but it did...
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Permalink Reply by Melissa on
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Wow this is terrible. I would go right after them and make it pure HELL!!
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Permalink Reply by Tamara & Giada on
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Wow from me too........also, did you talk to the owner? Do not waste your time with emplyees, go straight to the boss. Demand the cost of the vet bill and a reimbursement of your grooming bill, or you will make a complaint to the Better Business Bureau. I would try this before a lawyer. GL! Let us know how this goes. Sorry you had to deal with this mess :(
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I wanted so much to spend the day full of love and my puppies but this is what I got....
Happy V Day to everyone. Everyone give your doodles a kiss from me...
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thanks so much everyone ... I am so upset I can not stop the tears...
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Permalink Reply by Debbie and Thomas on
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I would have completely gone insane if this had happened. Thank God you kept your head and took care of the pup. Where was Keera during all of this and how did she react to this commotion? She was probably uspet too, and then had to stay there with these people to go through this grooming process. What a good girl she must be. Give her a hug for me, and the pup too.
Debbie from Toronto
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I just wanted you to see how wonderful this puppy is doing.. Please go to my page and go down to the photo slide show the first 17 pictures are of the puppy who was bitten at the groomers. Isn’t she a beauty... actually that is kind of her name right now "Beauty".
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While I was holding the puppy in sink Keera came right by my side and was clearly worried about the puppy... Now I feel worse for leaving her there..
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I guess I should have slowed down an took Keera.. They even asked me if I wanted to "join" there when I was picking up Keera...
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Oh my, I did not mean to make you feel bad. I probably would have just started screaming at these people. At least you reacted properly in taking care of your puppy. I am quite sure Keera was treated like a queen after you left to go to the vet. They should pay for the vet bill though-isn't that protocall in situations like this?
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