Grooming question/vent

[Holly Doodle]

I posted this on the main page, but thought I'd post it here too :).

 

Holly has went running with dh a few times in our snowy weather, and this is the first time I've seen her start to get Mats. We called the groomer this week and they couldn't get us in for almost two weeks with our work schedules, and them not being open on weekends. So we decided we'd schedule an appt at Petco just this one time, because I don't want her Mats to get any worse. Boy was that a mistake! We took her to her appointment today, and they told us their two longest clippers were 3/8" and 1/2". Our groomer always cuts her to 1" with no problems, so I don't know if they didn't have the right clippers or if our groomer scissor cuts her. Either way, the girl at Petco was extremely rude and said "well these are your only options so choose one or we'll leave her as is." How rude of her! She also said if they scissor cut her she would look choppy and uneven. She had a very bad attitude and made me feel dumb for asking them to leave her longer than 1/2". We ended walking out, with her gawking and me and dh like we were the rude ones. Geesh! Anyways this was more of a vent than a question, but I guess I'm wondering why my groomer can do it but the Petco groomers can't. Are there clippers for 1" or does my groomer likely scissor cut her? I've never asked how she does it, because it's never mattered. Anyways thanks for any input!

[Nancy, Ned, Clancy, and Charlie]

Holly, also spritz her with water and scrunch with your hands, and the choppy parts will probably just blend in with the rest.