Proviable paste from Amazon. Is it authentic?

[Judy and Scrabbledoodle]

I always keep a supply of Proviable paste, as Scrabble, has stomach issues occasionally. I use the capsules daily. I have always gotten the paste and capsules at Amazon. I purchased some in February, but just opened it last night. I first noticed that the packaging was different. It was in a box, rather than a blister pack. The tube looked okay, however, there were no capsules accompanying it, although the box stated that there were capsules. I was concerned that this item was not authentic. I called Nutramax, who told me to call Amazon. I basically wanted to know if it had ever been packaged that way. I didn't really get an answer. I called Amazon. They were helpful. I am getting my money back. I have now ordered it from Chewys. I have heard of fraudulent items on Amazon. Perfume, cosmetics. But when my dog is ingesting it, I am not taking a chance. Just a heads up.

[Karen, Jasper and Jackdoodle]

I think it depends on who the Amazon vendor is. I agree that I would not take a chance. 

[Karen, Jasper and Jackdoodle]

Judy, somehow you've duplicated this discussion, and there are now 2 of them here in this group with replies in both. I've closed the other one and moved the response here:

Reply by mary (scrappy and grover) 12 minutes ago

wow, this is good to know.  I purchase a lot of supplements for mine on Amazon.  Hadn't even thought of this with pet products other than the flea and tick...I get those from Chewy, usually.. 

Did you purchase direct from Amazon or a third party seller.  It really does sound suspicious with the mislabeling.

Read more here: http://www.doodlekisses.com/forum/topics/proviable-paste-from-amazo...

[Karen, Jasper and Jackdoodle]

It does depend on whether you are purchasing directly or through a third party Amazon vendor. You have to be careful about which vendor you order from, and going with whoever has the lowest price is usually not the best idea. There are a lot of counterfeit pet products from China out there. 

If you do a search on Amazon for "proviable paste for dogs", you do get several different vendors selling it for different prices. 

[Judy and Scrabbledoodle]

Thank you for closing one discussion. I must have pressed post twice. On the order, it says, purchased from Amazon. I asked the customer rep, which vendor sent it to me. She said she didn't know and I couldn't find it on the past order. Yes! A lesson to be learned. The price was the same as I am paying at Chewys!

[Karen, Jasper and Jackdoodle]

The vendor will show up on your bill if you paid by CC, or on your bank statement if you used a debit card. I don't use Paypal and don't have Amazon Prime, so not sure how those work. I do everything on my computer, never a phone, and I always get an email order confirmation which I save. If you have that, it might give the vendor's name. 

[Judy and Scrabbledoodle]

I do have Amazon Prime. I will check my Visa bill, but I am quite sure it will show up as Amazon, being the vendor.

[Judy and Scrabbledoodle]

Another strange twist to the story. I called Nutramax again and the customer service person told me that he checked with the engineering department and that this product never came in a box, always in a blister pack. I called Amazon again, who told me that the product I received came to them directly from Nutramax. Last evening my Chewies Proviable came..........in the same box as the Amazon purchase. Figure that out. I don't know why the capsules were missing, just an error I guess.

[Nancy, Ned, Clancy, and Charlie]

Guess Nutramax employeed don't know their own packaging????

[Cindy and Olive (Ollie)]

Thanks for sharing, good to be aware of what we are receiving!

[Nancy, Ned, Clancy, and Charlie]

I have had camera battery substitutions by a third party vender.  If the price is too good to be true, it probably is..  The vender substituted their brand rather than real Cannon batteries. I did get a refund but it was a hard fight!  Most other things I've ordered from Amazon seem to be what I ordered, but I have ordered petite shirts and received regular ones - usually when ordering from out of the country.  Again, if the price is too good to be true, it probably is.....   I have ordered Proviable from Amazon and it seemed to be the correct product.