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Hey everyone,

Last week, I shared in a previous post that I was very annoyed with VPI because they claimed there was a pre-existing condition with Brinkley's GI system. You can see the full post here (and I will also update that post but I wanted to make sure you were able to see the ending in this situation): http://www.doodlekisses.com/forum/topics/annoyed-with-vpi?commentId...


When they reviewed the claim, they said they wouldn't cover GI issues because he had diarrhea when he was a puppy. They used the term Gastroitits multiple times, which he actually never had, but they had put that label on him because of the aforementioned diarrhea. I told them that this didn't make sense because he had constipation during the sickness related to the claim that was denied. They the said all GI issues were ruled out because of the diarrhea answer.

They then offered a next step of them gathering all medical records from our Vet so they could review his file and have me apply for the medical issues to be wiped off his record. Basically they were seeing if he had to be seen on a repetitive basis for GI issues that were linked or if they were isolated times (which they were isolated). (Just a note, if a dog hasn't been seen for a similar issue for 6 months, you can apply to have it taken off as a pre-existing condition).

Last week, his file review came back clean so it has been wiped off his file. At that point, they resubmitted the claim on an express status. I got the call yesterday that my claim was accepted and I will be receiving a refund minus my $100 deductible.

Yay! So glad they worked it out. And now I'm really glad I complained to all of you because this situation was rectified because a VPI social media expert saw my complaint!
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Great News.  I also VPI and have been very happy with them.  When I saw your post it caused me some concern, but I am so glad they reconsidered on your issue.  Way to go! 

Glad all is resolved......ahhh the power of the World Wide Web  : )

The power of the press, so to speak!
Yes! I am s happy. I was worried inhadvtrapped myself into a company I wouldn't be happy with but they redeemed themselves!
Okay. That was not a sentence that made sense. Typing on an iPhone can get me in trouble. That should say "I was worried I had trapped myself..."

It is good to know that there are still companies out there that do the right thing - good for you!!!!

This is great news!  I am happy for you!  I would think that many of our doodles have had parasites when they were puppies...so, would that mean the company would consider ANY GI issues as pre-existing?  If that's the case, I could be in trouble down the road since Bexter had coccidia and giardia.  I have Petplan.  Anybody know?  It is awesome that they wiped the pre-existing condition off his records!

It may be safre to call them and see if they'd wipe those off the record after 6 months.  This was my first experience with any pet insurance so I don't know if that is normal practive or not but it could be worth a phone call.

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