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Hey everyone,

Last week, I shared in a previous post that I was very annoyed with VPI because they claimed there was a pre-existing condition with Brinkley's GI system. You can see the full post here (and I will also update that post but I wanted to make sure you were able to see the ending in this situation): http://www.doodlekisses.com/forum/topics/annoyed-with-vpi?commentId...


When they reviewed the claim, they said they wouldn't cover GI issues because he had diarrhea when he was a puppy. They used the term Gastroitits multiple times, which he actually never had, but they had put that label on him because of the aforementioned diarrhea. I told them that this didn't make sense because he had constipation during the sickness related to the claim that was denied. They the said all GI issues were ruled out because of the diarrhea answer.

They then offered a next step of them gathering all medical records from our Vet so they could review his file and have me apply for the medical issues to be wiped off his record. Basically they were seeing if he had to be seen on a repetitive basis for GI issues that were linked or if they were isolated times (which they were isolated). (Just a note, if a dog hasn't been seen for a similar issue for 6 months, you can apply to have it taken off as a pre-existing condition).

Last week, his file review came back clean so it has been wiped off his file. At that point, they resubmitted the claim on an express status. I got the call yesterday that my claim was accepted and I will be receiving a refund minus my $100 deductible.

Yay! So glad they worked it out. And now I'm really glad I complained to all of you because this situation was rectified because a VPI social media expert saw my complaint!
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That is good news and the squeaky wheel does win. Yay! You deserved to be reimbursed.

This is great news and says a lot about this community.  I'd also like to think it says a lot about and insurance company that also made a situation right.  Good for you. Good for VPI

Yes, it may have been a bit of a hassle but I went from not wanting to recommend them to being happy with them again. :)

Good news! Yay for DK Power!

Fantastic! You deserved to be reimbursed - come on, what puppy HASNT had diarrhea???

I'm so glad it was resolved in your favor.

Glad this got resolved in your favor.

Glad things worked out in your favor. Insurance issues can be so frustrating at times! Thanks for sharing your experience, these are good things to know...just in case (hopefully never) we need to use Tara's insurance.

Awesome !!!  Thank God you did not accept their first answer and were persistant - they squeeky wheel get oile - LOL 

The power of DK rises to the top again.

Glad it was resolved Heather.

This is great news!  Any of our VPI policyholders should hold onto this media consultant's name...for potential future use.

So glad you got satisfactory resolution! It seems that we have to be our own advocate on everything thing medical... doodle or personal. 

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